Rental Terms and Conditions

The following discloses the terms and conditions which form a part of our Rental Agreement & Event Services Contract (the Contract), which you, as Client, agree to.

Client agrees to use all Linens and Events and contracted rental property in a careful and proper manner and agrees to assume all risk of loss and damage to rental property from any cause whatsoever.

PAYMENT

Linens and Events requires a NON-REFUNDABLE 50% deposit and signed contract prior to processing of order. Accepting the quote or rental agreement online can be allowed in lieu of signature but the system allows you to sign electronically. ALL orders must be paid in full prior to pick up or delivery. Acceptable payment options: cash, check, Echeck, debit/credit card, Zelle, Venmo, Cashapp. A valid credit card must be on file in case of damages and to ensure timely return. You have the option to pay online with an electronic check (no fee) but deadline is 2 weeks out. ACH will be disabled if you event is less than 2 weeks away so that it clears on time. Zelle will be the next option to avoid surcharge. If you pay with Debit/Credit card, there is a 3% surcharge incurred. Deposit and signed contract will hold your date and the items listed on the invoice. Email confirmation is sent once deposit is received. The non-refundable deposit will be credited towards 50% of each item and fee listed on the invoice. Make all checks payable to Linens and Events. (Mailing address: Linens & Events, Zury Bourque, 12218 Cypress Place Drive, Houston, TX 77065.) All returned checks or ACH returned transactions are subject to a $35.00 returned check charge.

The week of, a credit card authorization must be on file as a Security Deposit in the event of loss or damages. Credit card will be validated and charges will apply IF there are damages and/or unaccounted items, returned late. Out of town reservations, additional security deposit may apply. Please ask for details.

Final changes, final updates are due at the 30 day mark. Final balance must be paid in FULL 2-3 weeks prior to the event date. The credit card on file will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. No serviced will be rendered, delivered nor be available if balance is not paid in full prior to your event, no exceptions.

FINAL PAYMENT DUE DATE: [2 weeks prior to event date]

CANCELLATION & CHANGES

All funds paid at any time are non-refundable (deposit and additional payments). In the unfortunate event of a cancellation, all funds paid to Linens and Events will be forfeited and nonrefundable. No refunds, nor exchanges nor transfers.

You may add to the order as long as items are available. If you change your mind and want to remove rentals, you will forfeit/lose the deposit on that item(s). However, minor changes or updates due to your RSVP count are acceptable when it pertains to 1-3 tables. Reminder that once products are on your invoice, they are no longer available to anyone else. No refunds nor exchanges given. You will not get a credit for any rented unused items. This includes candle votives we provide. All products provided to you are rentals and must be returned. Any changes to your rental order in quantity or item will be subject to availability and must be submitted via email.

REPLACEMENT CHARGES, EXCESSIVE CLEANING & INDEMNIFICATION

If a rental item is lost, not returned, torn, burned, has mildew or soiled beyond cleaning or is broken, chipped or otherwise permanently damaged - the replacement cost of 3 times the rental rate will be charged in addition to the rental charge, unless otherwise noted in this contract. Client agrees to pay replacement charges and hereby authorizes Linens and Events to charge credit card on file for any applicable costs. Paid receipt will be emailed to email on file. Keep in mind that we have to immediately replace what is missing and/or damaged so that we may fulfill future pending contracts.

LINENS: Linens are pressed and ready for set up. Laundry bags are provided. Do not use staples, pins, tape nor glue on linens. Remove all trash/debris/cake/food off the linens prior to bagging them. PLEASE ALLOW WET LINENS TO DRY PRIOR TO BAGGING THEM in laundry bags provided or place toward the top of the bag. Do NOT use trash bags. Wet linens will mold in the Houston heat! Mold will result in replacement charge.

Red chile (chile rojo) and curry stain linens permanently; therefore, a replacement fee will be charged for each damaged item. MIXING LINENS/RENTAL ITEMS: if not all rental items are rented through us, you accept responsibility of ensuring our rentals are retrieved and NOT mixed in with yours nor someone else's. It is your responsibility to ensure all our rental items are returned when they are due. Normal food and wine are OK (such as BBQ, spaghetti sauce, guacamole stains).

Candle wax spills on linens will result in replacement costs. All candles must be contained . All tapered candles must have an acrylic circle/mirror bottom and a cylinder vase/chimney to keep wax contained. Sharpie marker, glue, hot glue, nail polish stains cannot be removed therefore, replacement charge of 3 times the rental rate will be billed to the client and charged to credit card on file.

CHINA/GLASSWARE: Set up of flatware and glassware on the tables will incur an additional fee due to the additional time and labor involved. If you do not hire our waistaff/bussers, you will be responsible for 1) scraping off food off all plates 2) emptying glassware and placing FACE UP in crates provided. Cleaning fee of $75-$150 will be charged to card on file if dishes are not scraped properly and packaged properly. Please keep forks and knives separate. All crates will be provided. Missing glassware crates will be billed at $40 each; regular size milk crates $15 each; extra large milk crates $25 each.

TABLE & CHAIR RENTALS: Please wipe down tables after use. If table breaks or gets dented is not returned, replacement fee will be between $125 each; garden chair replacement fee $35 each. All rentals must be stored indoors or under covered patio when not in use. Please have tables collapsed and chairs stacked - ready for us to load on paved sidewalk/garage. Additional labor will be charged if dolly cannot be used for easy load/unload.

Linens and Events retains ownership of damaged item and payment of replacement charges is not a purchase of the damaged item. All orders are counted prior to delivery/pick up. You are responsible for checking the order. In the event of damages or shortages, you will be notified by phone and/or email within 72 hours of drop off/late night pick up. For damages, pictures will be emailed or texted. It is the client's responsibility to return shortages to Linens and Events within 24 hours of notification or the replacement fee will be charged to credit card on file.

Once delivery/set up services are complete (or client picks up his/her order), the rental items will be the sole responsibility of the client until pick up /return. Any loss or damages which occurs at the client's facility/event or while in their possession, will be the client's responsibility. No exceptions. Any issues regarding loss at a facility will be between the client and the facility.

Replacement fees for plastic crates/bins/containers or lids- $20 each; Laundry bags - $10 each; Boxes - $5 each regardless of size. Octagon mirror- $10; Wooden table number - $10; Bobeche- $10; Mr&Mrs or Bride&Groom embroidered sashes - $15 each. If you rent a cylinder trio set and one of the items breaks, replacement fee is 3 times the rental rate of the set. If unsure of what a replacement charge may be, please ask. Linens and Events will not be held liable nor will be sued for any injury to persons or loss or damage of group or individual property which occurs during your rental period. CLIENT is financially responsible for any damages to property or loss or injuries.

DELIVERIES/PICKUP OPTIONS:

L&E = Linens and Events will provide full service for your event: delivery, set up, tear down and pick up services (fee depends on location, what all needs to be done, number of guests, delivery/pick up window. Midnight pick up will incur an additional fee).

DPU = Delivery & pick up only: Delivery is quoted based on ground level. Deliveries that involve using stairs or elevator will incur additional fees. These logistics must be arranged prior to your event. Client is responsible for having a representative during set up/tear down to verify all items match the invoice; otherwise, all items installed/picked up will be verified and documented by our staff.

Pick up fee depends on location and window given. Pick ups at or after midnight will incur an additional fee - ask for pricing. We do NOT do pick ups past 1am. There will be a $30 fee per 30 minute wait if upon arrival we cannot immediately begin set up or teardown. If L&E arrives for pick up and your venue is closed, there will be duplicate pick up fee to make a second trip to retrieve rentals. Communication is key - please be sure we have all pertinent and updated grand exit time or event end time.

DIY = Do It Yourself: you pick up, you set up, you box/bag and return all rentals, laundry bags, boxes & crates provided. You may also assign someone to pick up & return rentals on your behalf.

ClIENT PICK UP: Rental items are available 1-2 days prior to your event. There is a charge of $25/day to pick up items earlier than this.

CLIENT RETURN: Weekday rentals are due next business day by 3pm. Weekend events are due by Monday morning between 8:00-10:00am to avoid late fee. Weekend/after hours drop off is available. We will give you details upon pick up. An additional charge of $50 per day will be added for items returned late. For weddings, please provide an alternate contact of the person who will do the drop off on your behalf. Please notify them when items are due back to avoid late fees. Rental checklist will be provided to assist with communication.

*For weddings, the following alternate contact information will be provided [you can enter this when you accept and sign this contract electronically or text us the info to 832-736-4840]:

Contact:_________________________________ Cell #: _____________________ Relation:_________________

PHOTOGRAPHY RELEASE

By signing or accepting this agreement electronically, you give Linens and Events permission to use the photos that we take at your event on our website, advertisements, marketing materials, etc.

This contract shall be construed in accordance to the laws of the State of Texas.

I have read this entire document and agree to the terms and conditions.