These Terms & Conditions are identical to the terms found on your contract / quote.
Thank you for the opportunity to serve you. The following discloses the terms and conditions which form a part of our Rental Agreement / Event Services Contract (the Contract), which you, as Client, agree to.
Client agrees to use all Linens and Events and contracted rental property in a careful and proper manner. Client agrees to assume all risk of loss and damage to rental property from any cause whatsoever.
Linens and Events requires a NON-REFUNDABLE 50% deposit and signed contract prior to processing of order. CASH, CHECK, MONEY ORDER, CREDIT CARD ACCEPTED. You have the option to pay online with an electronic check (no fee) OR with a Debit/Credit card (3% surcharge incurred). Deposit and signed contract will hold your date and the items listed on the invoice. You will receive rental confirmation once both deposit and contract have been received. The non-refundable deposit will be credited towards 50% of each item and fee listed on the invoice. Make all checks payable to Linens and Events. (Mailing address: Linens &Events, Zury Bourque, 27111 Breton Bridge CT, Cypress, TX 77433.) All returned checks are subject to a $35.00 returned check charge.
The week of, a credit card authorization must be on file as a Security Deposit in the event of loss or damages. Credit card will be validated and charges will apply IF there are damages and/or unaccounted items, returned late. Out of town reservations, additional security deposit may apply. Please ask for details.
Final changes, final updates & final balance are due at the 2 week mark.
CANCELLATION & CHANGES
All funds paid at any time non-refundable (deposit and additional payments). In the unfortunate event of a cancellation, all funds paid to Linens and Events will be forfeited and nonrefundable. No refunds, nor exchanges nor transfers.
Invoice may be modified or amended once updates are submitted in writing via email. Reasonable changes can be made until 2 weeks prior to event. (Ex. Add or Remove 1-2 table linens). You can always ADD to your order as long as items are available. However, should you decide to remove rental item(s) because you no longer need them or changed your mind, then the deposit on that item(s) will be forfeited. No refunds nor exchanges given. You will not get a credit for any rented unused items. Any change in quantity or item will be subject to availability.
REPLACEMENT CHARGES, EXCESSIVE CLEANING & INDEMNIFICATION
If a rental item is lost, not returned, torn, burned, has mildew or soiled beyond cleaning or is broken, chipped or otherwise permanently damaged the replacement cost of 3 times the rental rate will be charged in addition to the rental charge, unless otherwise noted in this contract. Client agrees to pay replacement charges upon receipt of replacement invoice. All charges will be billed to the client's credit card on file. We have to immediately replace what is missing and/or damaged so that we may fulfill future pending contracts.
Linens and Events retains ownership of damaged item and payment of replacement charges is not a purchase of the damaged item. All orders are counted prior to delivery/pick up. You are responsible for checking the order and signing off on the count. In the event of damages or shortages, you will be notified by phone and/or email within 72 hours of drop off/late night pick up. For damages, pictures will be attached to the email. It is the clientbs responsibility to return shortages to Linens and Events within 24 hours of notification or the replacement fee will be charged to credit card on file.
Once delivery/set up services are complete (or client picks up his/her order), the rental items will be the sole responsibility of the client until pick up /return. Any loss or damages which occurs at the client's facility/event or while in their possession, will be the clientbs responsibility. Any issues regarding loss at a facility will be between the client and the facility.
For LINENS, please note that red chile (chile rojo) and curry stain linens permanently; therefore, a replacement fee will be charged for each damaged item. MIXING LINENS/RENTAL ITEMS: if not all rental items are rented through us, you will be charged an inconvenience fee for mixing up our rental items with someone elsebs and you will be responsible for retrieving them back to us. It is your responsibility to ensure all our rental items are returned when they are due. WINE spills: In the event there are wine stains an automatic fee of $5 will be applied per item.
Candle wax spills on linens is a problem. All candles must be contained . Please do NOT use tapered candles unless they are LED. In the event any wax residue is returned on any linens a $5-$10 cleaning charge will apply for each item. If wax or sharpie marker stains cannot be removed or there are small holes due to the wax reside/burn spots, a replacement charge of 3 times the rental rate will be billed to the client and charged to credit card on file. For specialty linens such as rosette, sequin, bling, lace & burlap wax spills will result in permanent damage and full replacement charge.Replacement fees for items broken or cracked or missing: Burlap runners - $10 each; Storage containers or lids- $20 each; White milk crates - $15; Laundry bags - $5 each; Boxes - $5 each regardless of size. Charger plates-$2.50; Octagon mirror- $8; Rhinestone Mesh runner - $5 each; Bobeche- $10; Mr&Mrs or Bride&Groom embroidered sashes - $15 each. If you rent a cylinder trio set and one of the items breaks, replacement fee is 3 times the rental rate of the set. If unsure of what a replacement charge may be, please ask. Linens and Events will not be held liable nor will be sued for any injury to persons or loss or damage of group or individual property which occurs during your rental period. CLIENT is financially responsible for any damages to property or loss or injuries.
Linens and Events offers delivery, set up, tear down and pick up services (fee depends on location and what all needs to be done). Client is responsible for having a representative during set up/tear down to verify all items match the invoice; otherwise, all items installed/picked up will be verified and documented by our staff.
Minimum $25 charge to deliver & minimum $100 to do late night pick up, depending on location. Pick ups after midnight will incur an additional fee - ask for pricing. There will be a $25 fee per 30 minute wait (Ex. Tables are not ready for set up / tear down time changed without notification.) There will be duplicate late night fee if I have to make a second trip on a different day to pick up rental items if venue is closed upon arrival.
PICK UP: Rental items are available 1-2 days prior to your event. There is a charge of $25/day to pick up items earlier than this.
RETURN: Sunday tablecloth rental cutoff is by 9:30 AM Monday. Monday & Tuesday tablecloth rentals are due back no later than 10:30 am next business day. All other rentals other than Sunday are due back by 6 PM or agreed upon time following the day of your event rental. An additional charge of $25-$75 per day will be added for items returned late, depending on rental order. For weddings, please provide an alternate contact of the person who will do the drop off on your behalf. Please notify them when items are due back to avoid late fees. Tear down checklist will be provided to assist with communication.
*For weddings, the following alternate contact information will be provided:
Contact: Cell #: Relation:
This contract shall be construed in accordance to the laws of the State of Texas.